All case studies
agileful Client
ProCustom Group
After-sales support platform for handling warranty and support requests.
Complexity
Medium
Engagement
agileful Client
The challenge
Operational teams were stuck managing repetitive, error-prone work across disconnected tools.
Our approach
- Mapped the end-to-end workflow with the client team and identified the highest-leverage automation points.
- Built around After-sales, Support Ops with production-grade integrations.
- Shipped iteratively with the client, measuring impact at every milestone.
Outcome
A focused, production-ready solution that removed friction and freed the team to focus on higher-value work.
Related work
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Web app and OCR/Textract solution for tax and accounting workflows, automating document classification, invoice extraction, and structured reporting.
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